Tuesday, August 11, 2009

Dear Comcast, It's Over, You Suck

Today our third service technician stopped in (following two techs who literally just gave up and left). You know things are bad when the grumbling tech has as many problems with Comcast as you do, but he still gave it his all. Turns out we had a bad box, though even that took a while to diagnose, in part because Comcast has yet to school the techs on the new boxes coming in. In fact, of all the half-dozen customer support folks I've dealt with at length over the last few weeks, no two gave me the same answers or the same solution. Each had apparently just come back from totally different training sessions, each feeding them totally different sets of information and troubleshooting tips to in turn feed to clueless customers.

Of course, I wasn't clueless, just waiting to be clued in, but on that front I made little progress. One after the other, the techs and customer service people recommended upgrading my service, but time after time I demurred, which baffled them. These guys just don't know what to say when you tell them the reason you only get just 10 basic channels is because you really don't want 100 channels. Shock! What kind of American wants less TV right?

Anyway, all this hassle was made moot today, since even as I patiently waited for the tech to "fix" the cable, and return our 10 channels to their previous operational state, I planned to walk to Radio Shack and buy a $30 over-the-air antenna. Which I did. And guess what? Now we receive, over the air, free of charge, as many HD channels as before, and several more. Sure, we're missing CBS (the signal in Chicago is notoriously weak), but who needs CBS? We're happy watcing "The Amazing Race" online the two months of the year it runs. The ironic kicker, though, is that we now get more channels for free, in higher quality, than we were paying even a minimal fee to receive. Which means that as soon as I get some work done tomorrow morning, and pack in advance of our trip to Omaha, I'm going to make one last call to Comcast and cancel our service altogether.

Free at last ...

Labels: , ,


Blogger ComcastCares1 said...

I apologize for the trouble and for the experience.

I work for Comcast. If there is anything I can do to change your mind, please let me know. I am here to help.

Mark Casem
Comcast Corp.
National Customer Operations

10:36 AM  

Post a Comment

<< Home